Worst Of The Best

Let me start by saying, I always used to like Best Buy. I have purchased thousands of dollars worth of electronics and appliances from them over the years. They managed to lose my business over $10. Ten bucks and they will be hard pressed to get my business back. Not that I think they care.

I recieved a couple of DVD's for christmas. The person who got them for me got full-screen editions. In case you don't know, full screen is square like a TV set, wide screen is like you see them at the movies. with a full screen version you lose the extra stuff in the bacground on the edges. If you're not a movie buff you'll never understand, if you are, then, well...

So I took these movies to the Best Buy near work. I have to say the associates there were friendly. They told me to find the movies and we'd exchange. They only had the more expensive 2 disk versions in stock. It would cost me $15 to exchange for those. Not wanting to pay the difference I thanked them and headed for the Best Buy near my house.

Knowing the routine now I went ahead and found the movies I needed in wide screen and went to the return counter. The guy there said, "No. We can't do a straight up exchange. I can only give you credit for the lowest price they've sold for over the entire holiday season"

Short story long, if I was to try to buy these movies today they would be $14.99 and $19.99 in full or wide screen. Because they had been on sale two months ago he offered me credit of $7.99 and $16.99 and I'd have to pay the difference.

"But they are the same price." I said.

"But they weren't before." he countered.

"Yes they were," I said, "When they were on sale, they were both on sale, when the price went up, the price on both went up"

"That's not the way it works, do you have a reciept?" he asked

"No, I told you earlier that it was a present bought at a location in another state."

"Then I can only give you the lowest amount of credit over the entire holiday season"

Frustrated I asked to speak to a manager. He backed away from the counter, stepped back up to the counter with his hands out and said, "I AM the manager" (He was not dressed like the manager at the other store)

I picked up my movies and left.

$10. A little common courtesy. Merry Freakin' Christmas.